FAQ's
How can I contact CoffeeVends?
You can email us at sales@coffeevends.com where a member of a team will be happy to help. We aim to reply to enquiries within 24 hours of contact. Alternatively, contact us via any of the methods below or visiting Contact Us – CoffeeVends.
Where do you deliver and what are the costs?
We offer free delivery/shipping within the United Kingdom.
When will my order be processed?
All our orders are handled and shipped from various warehouses across the United Kingdom. We process orders Monday to Friday, with a daily cut off of 15:00 (GMT). Orders are processed within 0-1 business days, and shipped within 2-5 business days.
Do you offer any customer support for troubleshooting issues?
Absolutely! Our customer support team is available to help with troubleshooting and general questions. You can reach out to us via email or phone during our business hours, listed below.
What is the return policy for your products?
We offer a 30-day return policy on unused machines and grinders in their original packaging. Please review our Refund policy page or contact us directly for more information on specific return guidelines.
Do you offer installation with your machines?
We offer installation included at no charge with all our machines! See the Installation tab on the products pages for more information, or contact us for further information.
Do your coffee machines come with a warranty?
Yes, all our coffee machines come with a manufacturer’s warranty. Warranty details can vary by model, so please check the product page or contact our team for specifics.
CoffeeVends
Address:
Thollo Retail Ltd t/a CoffeeVends
1 Whittington Close, West Bromwich, West Midlands, B71 3EX, United Kingdom
Phone: 0333 880 0280
Email: sales@coffeevends.com
Company Number: 15170428
Customer Service Support is available:
Mon-Sat - 9am-5.30pm
Sun - 10am-3pm